Families at the Heart of Our place

‘Families at the Heart of Our Place’ is the Council's approach to delivering outstanding services to the residents of Waltham Forest in a financially sustainable way

The Council's support focuses on the social, economic and environmental factors which impact people’s health and wellbeing.  We are committed to putting equity, diversity and inclusion at the centre of all our decisions and actions.  We want our staff, partners and communities to innovate and lead change so that Waltham Forest emerges better and stronger in times ahead.

Ambitious Goals

Resilient: We want our residents and communities to be able to adapt and recover from whatever challenges may come their way

Well: We want our community to feel as mentally, emotionally and physically well as they can. We will promote healthy behaviours and when people experience ill health, we will help them access the support they need.

Safe: We want Waltham Forest to be a safe place where people can flourish and be free from harm.

Connected: We want our community to feel a sense of belonging to, and pride for, the diverse place in which they live. We want everyone to feel valued, to have strong relationships with their neighbours and be able to contribute to their local community in a way that works for them.

Independent: We want local people to be equipped with the networks, skills, knowledge and resources they need to realise their ambitions.

We want all our residents be resilient and feel well, safe, connected and independent, no matter what your age or circumstances. 


Strength-based and co-produced: we build on people’s strengths and do ‘with’ not ‘to’.

Personalised and universal: we consider people’s unique circumstances and leave no one behind.

Informed by evidence and data: we plan our services using evidence and data so we can offer effective services that provide value for money.

Key Principles

Equity, diversity and inclusion are at the heart of everything we do.  We challenge racism in all its forms and ensure that people can access and participate in all aspects of our work, leaving no one behind. We work with people in a way that better understands and considers their unique cultures and circumstances.

Impactful collaboration is at the heart of effective change. We collaborate, building on each other’s unique strengths. Our leadership team supports staff to work together and removes traditional barriers to collaboration. This means better sharing of data and ensuring that resources are combined to deliver the largest benefit to people both now and in the long term.

Innovation and creativity is essential to get through complex challenges. We create a safe environment for people to pioneer new ways of working.  We will not let ‘perfect’ get in the way of progress, instead choosing to continuously learn and develop.


We work in partnership with the NHS, police, voluntary sector and our local communities to share and develop our vision for the borough.  We share our skills, resources and assets in new and bold ways with our partners and communities. 


Families Strategy


Families at the heart of the place Delivery Plan

Last update: Tuesday 3rd of January 2023 02:07:15 PM