How do I report an accident or incident?
In the event of an incident the injured person or the line manager for the activity must report the incident as soon as possible and the report must be an accurate description of what has happened. Reports are made via the AIR Line (Accident Incident Report Line) by dialing 03300 586 469.
If this is not possible for either the injured person, the manager or another colleague to report the incident, or for any other safety related matter, please contact the Health and Safety Team.
What should I report?
Any accident or incident must be reported whether it is to an employee, service user, student, visitor or contractor. This includes any near miss* verbal abuse, assaults and violence.
*A near miss is an event not causing harm, but has the potential to cause injury or ill health. An example of a reportable near miss is a trailing cable across a walkway; this could potentially result in a head injury from tripping and falling on a corner of a desk. Another example is somebody working at heights and dropping a spanner off the side narrowly missing someone below.
Who can make a report?
The system is open to any employee or contractor to LBWF. Employees and contractors can also report incident and accidents occurring for another employee, a service user, a student, a visitor or contractor.
Download the AIR Line poster for your school.
What happens to my report?
The report will be electronically sent to:
- the injured person, for their own records
- the Health and Safety Team
- the manager (alongside a investigation form)*
*In cases of bullying the manager will not be copied into the report.
Why should you report Accidents/Incidents?
There are many reasons for reporting incidents, accidents and near misses:
- to identify the cause of accidents
- to stop them from re-occurring
- to comply with legislation
- to enable accident trends to be identified so that we can tackle the root causes of accidents e.g. lack of suitable training, Potentially Violent Customers etc.
What Happens After an Accident?
If there has been an injury, the injured person must get the treatment that they need. All accidents should be investigated and the manager concerned must (if necessary), take action to avoid a re-occurrence. If necessary, risk assessments should be reviewed and appropriate new control measures introduced. After an assault, whether verbal or physical, an offer of counselling via Occupational Health should be made.
The Health and Safety Team review accident statistics and trends every 3 months and use anonymised information to prevent further occurrences.
How is the data managed?
Data is closely managed in line with GDPR, where if it’s necessary to share information we will gain permission first. We will always ask you before sharing information and copy you into any investigation and report documentation. Certain circumstances demand that we report an incident to the Health and Safety Executive (HSE), this is driven by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).
Frequently asked questions about the AIR line