Family Support - Advice & Guidance - COVID 19

On this page you will find a list of services that are offering advice, resources, support and guidance to families during COVID 19. 

Waltham Forest Early Help Service have developed an handbook to enable and assist families across the borough access support and services during COVID 19. 

Domestic Abuse 

The lockdown can increase the risk of domestic abuse. Those affected by domestic abuse are encouraged to carry a mobile phone at all times if possible. If you are in immediate danger call 999. If you are worried about a friend or neighbour, or want to talk to a trained domestic abuse specialist call the following free 24/7 domestic abuse helpline:

Getting support to stop domestic abuse counts as an essential reason to travel.

Access support from a specialist worker if you are unable to access phone and online support, and you are not self-isolating at Leyton Children and Family Centre, 215 Queens Road, E17 8PJ between 10am and 4pm every week day.

You do not need to have a child to access this service. We are operating the service in accordance with government guidelines so will be implementing physical distancing.

If you are worried about your own behaviour and think you might be at risk of hurting your partner or family contact the Respect help line: 0808 802 4040 / 

Mental Health and Well Being

During this time when we are staying at home or working in unusual circumstances it is very important to take care of our own mental health and look out for the wellbeing of those around us.  

Mentally Healthy Schools has produced an updated coronavirus toolkit that includes more resources to use with vulnerable children or children with SEND, signposting from Stonewall for the LGBTQ+ community, as well as a resource pack for staff wellbeing and practical activities for adults and children to help stay mentally well.

Visit the Council’s website to access a range of mental health resources for adults and children, including the Five Ways to Wellbeing, Every Mind Matters, and Kooth. This page also has information about what to do if you are experiencing abuse or violence at home, as restrictions have increased that risk. 

The Berry Street Education Model (BSEM)

The Berry Street Education Model (BSEM) provides educators and schools with practical pedagogical strategies to engage all students and has been shown to be particularly effective with disadvantaged and struggling learners. Please download the resources: 

Bereavement Support 

A further consequence of the current situation is the tragic loss of lives and the families who are experiencing bereavement. The Council has compiled information about coping with bereavement, and suggests services which can provide support including Cruse and Winston’s Wish which provides support for children and young people. 

Food Poverty

During this time, families may require the support from organisations offering food parcels. Below is a list of some of the services and opening times for organisations opened locally. A more extensive list is held in the Early Help Family Handbook

  • Eat or Heat -, 0800 772 0212, Monday, Wednesday, Friday 6.30 to 7.30pm​
  • Rukhsana Khan Foundation -, 07980 351 351, Saturdays 10am to 12pm​
  • Hornbeam -, 020 8558 6880 / 07492 915531, Daily 12 to 3pm​
  • PL84U Al Suffah -, 07539 364110, 1st and 3rd Sunday of the month

NSPCC Childline

As families stay at home to reduce the spread of the coronavirus, some children and young people may face increased risk of abuse or neglect at home or from strangers online.  

To further protect children from harm, the DfE are continuing to support NSPCC’s Childline and are working with them to expand the adult helpline. This means children have someone to call, and more adults will be able to raise concerns and seek advice about the safety and wellbeing of any child they are worried about. 

Parent / Carer Consultation Sessions

Education Psychologist service are offering individual consultations for parents and carers living in London Borough of Waltham Forest. Sessions last for no more than 30 minutes and provide an opportunity to ask any questions or discuss concerns with a member of the culturally diverse Education Psychology Team. 

Full details of how to book and dates of sessions can be found here.

Last update: Tuesday 10th of November 2020 05:40:47 PM