Department for Education COVID-19 helpline - holiday hours

The Department for Education COVID-19 helpline and the PHE Advice Service (option 1) will be available over the holidays to answer any questions you have about COVID-19 relating to education settings and children’s social care. These helplines will, however, close on the bank holidays, and have shortened opening hours on Christmas Eve and New Year’s Eve.

Phone: 0800 046 8687

Opening hours:

24 December 2020 – 8am to 4pm
25 to 28 December 2020 – Closed
29 to 30 December 2020 – 8am to 6pm
31 December 2020 – 9am to 4pm
1 January 2021– Closed
2 to 3 January 2021 – 10am to 6pm

Until 24 December 2020, the helpline opening hours are:

Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm

Please listen carefully to all of the available options before selecting the most appropriate option for your nursery, school, college or university.

Please select option one or two if you require specific advice on the action to take to respond to a positive case of COVID-19 in your setting. This option will take you through to a dedicated team of NHS Business Services Authority advisors who will work through a risk assessment with you to identify close contacts and will inform you what action is needed based on the latest public health advice.

Please select option tree or four for any other questions about COVID-19 relating to education settings and children’s social care.